Help center
Quick answers, technical requirements and support if something isn’t working.
We answer your questions
You book, pay online and at the scheduled time you receive a link to join a video call with your doctor.
A phone, tablet or computer with camera, microphone and stable internet. No installation needed.
With Yape, Plin, credit or debit card, or bank transfer.
Yes. Your doctor can issue digital prescriptions, lab orders and sick notes when appropriate.
Yes, up to 2 hours before your appointment by messaging us on WhatsApp.
No. In an emergency call 106 (SAMU) or go to the nearest emergency room.
For your teleconsultation you need
- Phone, tablet or computer with camera and microphone
- Stable internet (wifi or 4G data)
- Up-to-date browser: Chrome, Safari or Edge
- A quiet, well-lit place
Questions before booking?
Message us and an advisor will reply on WhatsApp.